Policies

Payment Policy

We accept VISA, MasterCard and Paypal. Just select option at checkout as you are placing your order.

All goods will be shipped when full payment is received and cleared.

Delivery Policy

Metro Area Shipping

Dean Guitars Australia offer FREE delivery anywhere within Australian metro areas for all orders of $100 or more.  That’s Right FREE!

For metro orders under $100 a flat shipping fee of $10 will apply.

Non Metro Area Shipping.

Shipping to non metro areas will be $10 for all orders under $100 and $19.95 for all orders over $100.

Pickups

If you have an order for pickups only, these will be shipped anywhere in Australia for the flat fee of $7.95.

Other Information

Dean Guitars Australia does not ship to PO Box addresses.

For customers in Western Australia, orders will normally be delivered within 7 days. For interstate deliveries outside of Western Australia delivery can take up to 14 Days, but it will usually be quicker.

If your goods arrive with obvious damage please refuse delivery and contact us immediately.

Dean Guitars Australia does not ship outside of Australia.  For international deliveries (outside of Australia) please visit the Dean Guitars website www.deanguitars.com

Returns Policy

We are committed to our customer satisfaction and hope that you love our products as much as we do.  If you are not completely satisfied with your purchase please contact us to discuss your concerns. We are here to help.

Refunds must be requested within 14 days from the original shipping date or within 7 days of receiving the product.

Refunds will be processed to the credit/debit card used to make the purchase.  Refunds may take up to 5 working days to appear in your account depending on the processing times of your financial institution.

Refunds complying with our returns policy will be processed minus the original shipping and insurance costs. The buyer is responsible for arranging return shipping and for all associated costs.   We recommend using a trackable shipping option and take no responsibility if we do not receive returned products or for further damage during return shipping.

Delivery fees are refunded only when returns are for defective products, products that were not described accurately, or not delivered to order specifications.

Defective Items

Should your product be faulty, damaged, not matching product description or not fully functioning as expected, we will issue  a refund, repair or exchange or store credit as applicable.

Please contact us before returning an item. Goods must be returned in their original packaging, as delivered in unused condition and with all warranty documents and manuals. Should you attempt to return your item without the original packaging, protective materials or paperwork you may not receive your full credit.

Limitation of Responsibility

We do not accept responsibility for user-initiated damage and/or loss of parts during operation or use of products.

Security and Privacy

Your privacy is very important to us and so is your trust. All orders and information entered through our website are made through a secure server and none of your information will be shared with third parties.

During the order process we will collect your contact details and demographic information for purposes of our internal record keeping.  This information is required to complete the order process and ensure we can provide you with the highest level of customer service. By completing the order process you agree to be contacted by Dean Guitars Australia from time to time with promotional offers and product information.

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